Hub Agency

GAC Hub Services delivering port call efficiency

Shipping is a global business, and with GAC you can reap the benefits of cost controls, efficiency and consistently high standards of integrated shipping services through a single point of contact, log-in system, invoice and bank account for funds transfer wherever you go.

Hub agency

GAC is a pioneer of the global hub agency concept, developing it in response to calls for a one world, one agent approach to shipping. Since the early 1990s, we have been helping our customers make the most of our hub agency service.

The entire port call management process is simplified, focusing on saving time and money. We offer a single 24/7 contact point for financial and accounting matters, and utilise our agency capabilities to offer top-down control of cost and service levels.

Trace certified logo

D/A management

Say goodbye to time-consuming routine tasks to focus on revenue generation, by entrusting the checking and validation of your port disbursement accounts to us. GAC Hub Services (GHS) acts as your advocate for tighter cost control, with our experienced operations managers actively negotiating proforma and disbursement accounts on your behalf.

You can take advantage of this service without making any changes to your existing agency list. It’s offered on a neutral basis. Regardless of who is handling the port call – your own agent, one nominated by charterers, or GAC – we check your disbursement accounts with the same meticulous attention to detail.

Key features:

  • Vetted, monitored and established port agency network
  • Port disbursement account (D/A) checking, negotiation and validation
  • Online access to live and archived Port D/A data, SOF and cargo details
  • Immediate statistics/KPI reporting
  • Centralised accounting/billing
  • Controlling bank transfer and currency exchange rate charges
  • Coordinate, process and capture port call data web-based GACship

Drawing on the Group’s global network, experience and expertise, our hub agency and D/A management services deliver convenience, speed, operational efficiencies and sound financial returns for every voyage.

Husbandry Services

You can rely on us to look after your interests and work our local knowledge and connections to take care of your crew and deliver fuel, spares and provisions on time and on budget. And all through a single contact and billed on a single invoice at standard rates for optimum efficiency.

Speedy and well-coordinated husbandry services enables fast vessel turn-around, and that helps you optimise your operational efficiency. Services include:

  • Crew handling: meet & greet, hotel bookings, shore passes, travel arrangements, etc.
  • Cash to Master
  • Spares clearance and delivery
  • Supplies of bunker fuels, lubricants and chemicals
  • Provisions and fresh water
  • Inward / outward clearance of ships
  • Liaison with local authorities and communications assistance
  • Comprehensive support for dry-docking and repair supervision
  • Follow-up activities with workshops, contractors etc.

Our Global Husbandry Centre (GHC) in Dubai operates 24/7, seven days a week to provide continuous cover to put suppliers and assistance within easy reach of your vessel anywhere in the world. We are alongside at more than 1,000 locations worldwide, and can combine our husbandry services with ship agency and a range of shipping and logistics services to create a tailor-made integrated support package to meet the specific needs of every vessel and every port call.

Agency-On-Demand

Enjoy peace of mind with GAC as your single trusted global agent with our specialised Agency-On-Demand (AOD) service. POD offers the reach of the GAC Hub Service’s s global network through a single contact with the simplicity of one bank account for all your payments.

Our global network of offices, agents and partners ensures that you're covered both in major ports like Rotterdam, Singapore or Houston, and in remote areas like Senegal, Papua New Guinea and more.

Key features:

  • Agents approved as per GAC “License to Operate” procedures
  • Simplified payment procedures through a single account
  • Informal and flexible approach with no service agreement or commitment required
  • Dedicated e-mail address to access any port across the globe.

Whichever GAC Hub Service you use, we safeguard your interests at ports worldwide and take care of all your vessels’ needs to offer you operational efficiencies and sound financial returns. Our services are ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 management system TRACE and Achilles certified, so you can be assured of quality and professional services wherever you go.

Let’s start a conversation

We are here and ready to help you to achieve your business needs. Let’s start a conversation today.

GAC Dubai
Dubai Main Office Jebel Ali

Jebel Ali Free Zone (Gate 4) GAC Dubai Building Jebel Ali, Jebel Ali

Ronald Lichtenecker

Managing Director

Shipping
Casper Bahnson

General Manager, Shipping Services

GAC Shipping, We have you covered

We Have You Covered

All the additional information and resources you need to help you get started.

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